Cancellation Policy
We understand that sometimes schedules change. To ensure all clients have access to appointments and our stylists can manage their time effectively, we have established the following policy.
24-Hour Cancellation Notice Required
We require a minimum of 24 hours notice for all appointment cancellations or reschedules. This allows us to offer the appointment time to other clients on our waiting list.
Cancellations made less than 24 hours prior to your appointment may be subject to a charge for the full service amount.
Late Cancellation & No-Show Policy
Late Cancellation (Less than 24 hours)
Cancellations made with less than 24 hours notice may be subject to a charge for the full service amount at our discretion.
No-Show
Clients who do not show up for their appointment without any notice may be charged the full service amount.
Multiple Services & Extended Appointments
For appointments involving multiple services or lasting 3+ hours (such as color corrections, keratin treatments, or multiple processes), we require:
- •72 hours notice for cancellation or rescheduling
- •A credit card on file to secure the appointment
Repeat Cancellation Policy
To ensure fair access to appointments for all clients:
- After 2 late cancellations or no-shows within a 6-month period, future appointments must be secured with a 50% deposit
- After 3 late cancellations or no-shows within a 12-month period, we reserve the right to require full prepayment for services
How to Cancel or Reschedule
To cancel or reschedule your appointment, please use one of the following methods:
Online Booking System
Log into your booking account to manage appointments 24/7
Send cancellation requests to info@salon3636.com
Emergency Situations
We understand that emergencies happen. In cases of documented medical emergencies, sudden illness, or family emergencies, cancellation fees may be waived at management's discretion. Please contact us as soon as possible in these situations.
Thank you for understanding and respecting our cancellation policy. This allows us to provide the best possible service to all our valued clients.